At Bricks, we prioritise buyer protection and offer a comprehensive money-back guarantee if the received item does not meet the description provided. We are dedicated to providing complete protection to all our buyers, ensuring that they can confidently shop on our platform.
In the rare event that any issues arise with a purchase, we provide a fair and transparent dispute resolution process. Our customer service team will collaborate with both parties to collect information and evidence and resolve any disputes. If needed, we may involve a third-party mediator to ensure timely and equitable resolution.
Moreover, we strictly enforce our authentic-only policy and have a zero-tolerance policy towards counterfeit items. At Bricks, we believe in transparent communication and prioritise customer satisfaction. Our customer service team is always available to address any questions or concerns that buyers may have.
We are committed to providing a secure and trustworthy platform for buying and selling pre-owned streetwear. Thank you for choosing Bricks, and we look forward to connecting you with the streetwear community and providing you with an effortless and delightful purchasing experience.